Refund Policy
Last updated: April 2026
1. Nature of Services
LE 589X LLC provides software development and technical consulting services on a contract basis. Services are bespoke and delivered against an agreed scope of work, and are billed one-time per scope or against defined milestones. Services are delivered digitally.
2. General Policy
Due to the contracted, custom nature of the work, refunds are handled on a case-by-case basis. Fees for work that has already been performed and accepted are generally non-refundable.
3. Milestone Payments
Where engagements are billed in milestones, payment for a completed milestone is non-refundable once the deliverable for that milestone has been accepted by the client. If a milestone has been paid in advance and work has not yet begun, the client may request a pro-rata refund of the unworked portion.
4. Disputes & Resolution
In the event of a disagreement, the parties will work in good faith to resolve the matter directly. If a dispute cannot be resolved, refund eligibility will be determined based on the applicable contract, the work performed, and any fees paid.
5. How to Request a Refund
Refund requests must be sent by the client’s authorized representative to hello@LE589X.com with the relevant invoice reference and a brief description of the issue. We aim to respond within five (5) business days.